FAQ's
Welcome to our FAQ page! We’re glad to have you here as a valued client.
Here, you’ll find answers to the most common questions about our products, services, orders, and more.
If you need further assistance, feel free to reach out to us!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What are your shipping options and delivery times?
We offer USPS standard and express shipping options.
Delivery times vary depending on your location:
- Standard shipping: 3-5 business days
- Express shipping: 1-3 business days
Shipping times may be affected by holidays or unexpected delays.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking link.
You can also track your order directly from your account under Order History.
What is your return policy?
We accept returns within 10 days of purchase for unused and unopened products.
If the product is defective or damaged, please contact our support team for a replacement or refund.
How do I initiate a return or exchange?
To start a return or exchange, visit our Returns & Exchanges page, enter your order details, and follow the instructions.
If you need assistance, our support team is happy to help.
Do you offer free returns?
Returns for defective or damaged products are free. For other returns, a restocking or return shipping fee may apply.
Orders
Below are some of our common questions about orders
How can I place an order?
You can place an order directly on our website by adding products to your cart and proceeding to checkout. Follow the prompts to enter your shipping and payment details to complete your purchase.
Can I modify or cancel my order after placing it?
If your order has not yet been processed, you may be able to modify or cancel it. Please contact our customer support as soon as possible for assistance.
What payment methods do you accept?
We accept a variety of payment methods, including major credit/debit cards, PayPal, Shop Pay, Amazon Pay, G Pay, Apple Pay and other secure payment options. You’ll see all available methods at checkout.
How do I check my order status?
You can check your order status by logging into your account and navigating to the Order History section. You’ll also receive email updates with tracking details once your order ships.
I didn’t receive an order confirmation email. What should I do?
If you haven’t received a confirmation email, please check your spam or junk folder. If it’s not there, contact our support team to verify your order details.
Products
Below are some common questions about our products
Are your gels suitable for beginners and professionals?
Yes! Our hard gels and builder gels are designed for both beginners and experienced nail technicians, offering easy application, strong adhesion, and long-lasting results.
How do I choose the right nail file or buffer?
The right nail file depends on the grit and purpose:
- 100/180 grit – Ideal for shaping and refining nails
- 240 grit – Best for smoothing and prepping natural nails
- Buffers – Perfect for achieving a high-gloss shine
Check our product descriptions for guidance on selecting the best option for your needs.
Are your nippers and scissors made of high-quality materials?
Absolutely! Our nippers and scissors are crafted from high-quality stainless steel, ensuring durability, precision, and long-lasting sharpness for professional nail care.
What is the difference between hard gel and builder gel?
Hard gel is more durable and ideal for sculpting extensions, while builder gel is slightly more flexible, perfect for strengthening natural nails or creating overlays. Both provide strong, long-lasting results.
How long do your gels last on nails?
With proper application and aftercare, our gels can last 3-4 weeks without lifting or chipping. Using a high-quality top coat and following recommended curing times can help extend wear.
Do your products work with all UV/LED lamps?
Yes! Our gels are compatible with both UV and LED lamps. Be sure to follow the recommended curing times for the best results.
How do I clean and maintain my nail drill bits?
To maintain hygiene and performance:
- Remove dust and residue with a brush.
- Soak in a disinfectant solution.
- Dry thoroughly before storing or reusing.
Regular cleaning extends the life of your drill bits and ensures safe use.
Can your products be used on natural nails?
Yes! Many of our products, including builder gels and top coats, are designed to strengthen and protect natural nails while enhancing their appearance.
How do I remove hard gel or builder gel?
For safe removal:
- File down the top layer to break the seal.
- Soak nails in acetone or use gel removal wraps.
- Gently remove softened gel with a cuticle pusher—avoid forceful scraping.
- Moisturize nails and cuticles after removal to prevent dryness.
Do you offer bulk or wholesale pricing?
Yes! We offer wholesale and bulk pricing for salons, nail technicians, and businesses. Contact us for more details on pricing and minimum order requirements.
